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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
i bought a refurbished ipad and when I turned it on the first time it took me straight to the passcode. I was not given the passcode. Tried The reset suggestion with my computer but the Ipad would not update.
iPad 2, iOS 9
Expanding upon existing comments, you need to return the iPad to your retailer - as the iPad is not only locked with a Passcode, but is also likely to be Activation Locked. Either way, as is, the iPad is useless to you.
Here is what Apple suggests when purchasing used:
Check for Activation Lock before you buy a device from someone else
Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use:
You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.
Expanding upon existing comments, you need to return the iPad to your retailer - as the iPad is not only locked with a Passcode, but is also likely to be Activation Locked. Either way, as is, the iPad is useless to you.
Here is what Apple suggests when purchasing used:
Check for Activation Lock before you buy a device from someone else
Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use:
You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.
Hello ~ It was not prepared properly to be sold and may be activation locked. If you can take/send it back for a refund as *Lyssa* suggested. In the meantime take a look here:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Also:
The All Too Common SAD Reality of Buying a Used iPad/iPhone
~Katana-San~
Return that iPad. It should have been sent to you with the "Hello" screen popping up.
The iPad may have other issues if it was not reset properly.
~Lyssa
i bought a refurbished ipad and when I turned it on the first time it took me straight to the passcode. I was not given the passcode. Tried The resetreset suggestion with my computer but the Ipad would not update.
