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i bought a refurbished ipad and when I turned it on the first time it took me straight to the passcode. I was not given the passcode. Tried The resetreset suggestion with my computer but the Ipad would not update.

i bought a refurbished ipad and when I turned it on the first time it took me straight to the passcode. I was not given the passcode. Tried The reset suggestion with my computer but the Ipad would not update.

iPad 2, iOS 9

Posted on Jan 2, 2022 12:10 PM

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Question marked as Best reply

Posted on Jan 2, 2022 1:21 PM

Expanding upon existing comments, you need to return the iPad to your retailer - as the iPad is not only locked with a Passcode, but is also likely to be Activation Locked. Either way, as is, the iPad is useless to you.


Here is what Apple suggests when purchasing used:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

3 replies
Question marked as Best reply

Jan 2, 2022 1:21 PM in response to Leezagc

Expanding upon existing comments, you need to return the iPad to your retailer - as the iPad is not only locked with a Passcode, but is also likely to be Activation Locked. Either way, as is, the iPad is useless to you.


Here is what Apple suggests when purchasing used:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

i bought a refurbished ipad and when I turned it on the first time it took me straight to the passcode. I was not given the passcode. Tried The resetreset suggestion with my computer but the Ipad would not update.

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