Green led line on front screen

I had been searching for an answer to my son's iPhone problem and came across several articles referring to this as a known issue. I only shared one example, but apparently that is not acceptable on this forum and I apologize to the moderators for my error. Regardless, I came here hoping for help, not insults or accusations of posting a story that does not add up.

My son purchased his iPhone XS Max on Jan 27, 2021. We have the electronic receipt. He purchased it on Amazon and it came with a 90 day guarantee that has long passed. Following some online searching, he called the Apple Support number that was provided and was told that it was a hardware problem, that he would need to take it to an Apple store for repairs, and that he would have to pay for those repairs, despite the fact that this was a known hardware problem. I gathered from him that his quote of the cost been given to him by the person with whom he spoke gave him the cost estimate, but I can't swear to it. My son is on the autism spectrum and is very literal about things. Earlier online research indicated that hardware repairs cost $300 and up so it is possible that he simply included that amount when relaying the story to me.

Ridiculous that I felt the need to respond in such detail, but, as I noted above, I came here for help and was hopeful when I saw that Colbourn17 had already posted about a similar problem. LD150, please be aware of tone when responding to others in the future.

You may have bought a used or seller refurbished phone. You didn't give the model number but if it is an X like the original poster's then they have not been made for some years.

Your complaint is with Amazon who sold it to you.

Avoid used phones is my final recommendation.

Green lines are usually hardware failure.

You should arrange a repair

https://support.apple.com/iphone/repair/service

or: contact Apple Support 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

You can see additional service information within the following article:

Prepare your iPhone for packing and shipping

As you noticed, if you post from the internet it may get taken down.

If Apple quoted you over $300 to fix it then that model and serial number does not come under any recall program.

It comes under out-of-warranty replacement, not even Screen repair.

If it was indeed under 12 months old they would not have quoted you that price without inspecting it in the workshop under warranty so parts of your story do not add up.

[Edited by Moderator]

Two cars in two different towns can get a blown gasket on the same day. Unless there were millions of them I would subscribe to the conicidence theory.

In iPhones it can just happen, or it could be a drop to the ground.

For both correspondents, if your phone is out of warranty it will be shown in

Settings, General. About

My son’s iPhone suddenly has the same problem on the same day that Colbourn17 reports his problem. Coincidence?

Green lines only on Home and Lock screens might suggest they are on the wallpaper though.

OK I just saw the other deleted post,

XSMax was discontinued September 2019