I ordered a new phone on December 14th. It still isn't here. I got a message from UPS that it was out for delivery on December 26th. Then they didn't deliver. They made a new delivery date for the next day. This has happened every day since then. Is there any way to get them to deliver the phone? Or could I cancel the order and go pick it up at an apple store?
iPhone 11 Pro
If the phone is with UPS, you need to contact them about delivery. It is out of Apple's control once it's with a delivery company.
~Lyssa
You’ll need to discuss this directly with Apple and UPS.
(We’re other users like you, and have no access to any of the supporting information here.)
Apple does not listen here.
UPS has central warehouses where items wait for delivery. You might ask if it is at one of those and drive yourself.
I thought if I complained here that Apple might see and try using a different delivery service. Perhaps a mule or a carrier pigeon would get the package here faster. It is frustrating, difficult, time-sucking and useless to talk to UPS.
non delivery
