You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unable to download songs

I am unable to download music. Icon just keeps spinning.


iMac 21.5″, macOS 12.0

Posted on Jan 3, 2022 3:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2022 4:49 PM

Hello MDS77,


Thanks for getting back to us with those additional details. We understand having issues adding music to your library on your Mac. Let's continue working on this together.


Are you having the same issue when using any other applications on your Mac?


Does the issue persist after restarting in Safe Mode? Start up your Mac in safe mode


Does the issue persist in another user account?


Here's how to create another account: Set up users, guests, and groups on Mac



Also, check out this helpful link:


Add and download music on Mac


If it's still happening, tell us more so that we can better assist you. Cheers.

4 replies
Question marked as Top-ranking reply

Jan 6, 2022 4:49 PM in response to MDS77

Hello MDS77,


Thanks for getting back to us with those additional details. We understand having issues adding music to your library on your Mac. Let's continue working on this together.


Are you having the same issue when using any other applications on your Mac?


Does the issue persist after restarting in Safe Mode? Start up your Mac in safe mode


Does the issue persist in another user account?


Here's how to create another account: Set up users, guests, and groups on Mac



Also, check out this helpful link:


Add and download music on Mac


If it's still happening, tell us more so that we can better assist you. Cheers.

Jan 4, 2022 2:13 PM in response to MDS77

Hello MDS77,


Welcome to Apple Support Communities.It looks like you're unable to download music. We want to help.


Which device model, and OS version are you experiencing this issue on? Does the issue persists after restarting your device?

Are you an Apple Music member? If so, are you having this issue when trying to add music to your library or download music and listen offline?


To get started, please try the steps in the following links:


Add music to iPhone and listen offline

Add and download music from Apple Music


We hope this information is useful. Kind regards.

unable to download songs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.