iPad and magic keyboard IS charging but not getting any higher battery wise

Anybody know why the newest iPad connected to the magic keyboard is no longer increasing battery percentage? It IS charging but not getting stronger?

iPad Air, iPadOS 15

Posted on Jan 3, 2022 9:34 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2022 6:44 AM

As described, your iPad will charge normally when separated from the Magic Keyboard, but will not charge when docked with the Keyboard? If so, separate the iPad from the keyboard, and gently wipe the Smart Connector contacts (three small dots on the back of your iPad) with a dry lint free cloth. If the contacts are excessively soiled, a soft pencil eraser can be gently used to clean the contacts.


Also check and gently clean the corresponding contacts of the Magic Keyboard.


Next, check that you are using the correct Power Adapter. You iPad is likely to have been supplied with a 20W USB-C Power Adapter - this being ideal to charge your iPad. Be aware that many iPhone Power Adapters are only rated at 5W - and are unsuitable.


These support pages should help with troubleshooting general charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Magic Keyboard, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


4 replies
Question marked as Top-ranking reply

Jan 5, 2022 6:44 AM in response to Single_Mom_2teenager

As described, your iPad will charge normally when separated from the Magic Keyboard, but will not charge when docked with the Keyboard? If so, separate the iPad from the keyboard, and gently wipe the Smart Connector contacts (three small dots on the back of your iPad) with a dry lint free cloth. If the contacts are excessively soiled, a soft pencil eraser can be gently used to clean the contacts.


Also check and gently clean the corresponding contacts of the Magic Keyboard.


Next, check that you are using the correct Power Adapter. You iPad is likely to have been supplied with a 20W USB-C Power Adapter - this being ideal to charge your iPad. Be aware that many iPhone Power Adapters are only rated at 5W - and are unsuitable.


These support pages should help with troubleshooting general charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Magic Keyboard, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


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iPad and magic keyboard IS charging but not getting any higher battery wise

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