Help, I can’t change the country location at this time

I’m trying to change the location but they tell me “ you cannot change the store front information for your account at this time” it has been like this for awhile and I can no longer download the apps

iPhone 12 Pro Max, iOS 15

Posted on Jan 4, 2022 4:31 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2022 1:22 PM

Hey there, Young motivator,


Thanks for visiting the Apple Support Communities. If we understand, you have been attempting to change your country or region for awhile and have been unable to. We are happy to help!


First, make sure you are following the steps to change your region outlined here: Change your Apple ID country or region - Apple Support.


You won't be able to change your country or region if you have an active subscription or a balance on your Apple ID. You can cancel your subscriptions following the steps in the Apple Support article How to cancel a subscription from Apple - Apple Support. Except where explicitly stated, subscriptions do not cancel immediately. This means you will need to wait until the end of the current billing period before being able to change your region.


If you have an Apple ID balance, you will either need to spend it or speak directly with Apple Support, which you can do here: Get Support.


Have a wonderful day!

1 reply
Question marked as Top-ranking reply

Jan 5, 2022 1:22 PM in response to Young motivator

Hey there, Young motivator,


Thanks for visiting the Apple Support Communities. If we understand, you have been attempting to change your country or region for awhile and have been unable to. We are happy to help!


First, make sure you are following the steps to change your region outlined here: Change your Apple ID country or region - Apple Support.


You won't be able to change your country or region if you have an active subscription or a balance on your Apple ID. You can cancel your subscriptions following the steps in the Apple Support article How to cancel a subscription from Apple - Apple Support. Except where explicitly stated, subscriptions do not cancel immediately. This means you will need to wait until the end of the current billing period before being able to change your region.


If you have an Apple ID balance, you will either need to spend it or speak directly with Apple Support, which you can do here: Get Support.


Have a wonderful day!

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Help, I can’t change the country location at this time

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