Computer screen thinks it’s broken?

A few minutes ago my computer slid off my lap onto the floor. My computer mouse slid from the space under the keyboard and hit the screen when the computer hit the floor. Now my computer looks like the screen is cracked but when the computer is off there’s no visible crack. Thoughts on how to reset it, fix it, replace it, etc.??

MacBook Pro 15″, macOS 11.4

Posted on Jan 5, 2022 7:39 AM

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Question marked as Top-ranking reply

Posted on Jan 5, 2022 8:08 AM

Kristenleigh12 wrote:

A few minutes ago my computer slid off my lap onto the floor. My computer mouse slid from the space under the keyboard and hit the screen when the computer hit the floor. Now my computer looks like the screen is cracked but when the computer is off there’s no visible crack. Thoughts on how to reset it, fix it, replace it, etc.??
https://discussions.apple.com/content/attachment/d112213c-cb38-4833-b480-177f3ffc1c4d


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



Check your coverage

https://support.apple.com/my-support


Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



1 reply
Question marked as Top-ranking reply

Jan 5, 2022 8:08 AM in response to Kristenleigh12

Kristenleigh12 wrote:

A few minutes ago my computer slid off my lap onto the floor. My computer mouse slid from the space under the keyboard and hit the screen when the computer hit the floor. Now my computer looks like the screen is cracked but when the computer is off there’s no visible crack. Thoughts on how to reset it, fix it, replace it, etc.??
https://discussions.apple.com/content/attachment/d112213c-cb38-4833-b480-177f3ffc1c4d


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the "Apple Support.app” to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



Check your coverage

https://support.apple.com/my-support


Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



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Computer screen thinks it’s broken?

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