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itunes will not sync to iPhone 8 on Windows 10

When I connect my iPhone 8 to my Windows 10 it will randomly show up in the iTunes app. When it does show up it will only sync 1 in 100 times. Now it has decided to not recognize the USB ports. Here is the debug report.


Microsoft Windows 10 x64 Professional Edition (Build 19042)

Dell Inc. Precision 7740

iTunes 12.12.2.2

Store Package 12122.2.54019.0

FairPlay 2.20.6

Apple Mobile Device Driver 486.0.0.0

Apple iPod Driver not found.

Bonjour 3.1.0.2 (1556.30)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


iTunes Serial Number 0000022A5798CBDC


Current user is not an administrator.

The current local date and time is 2022-01-05 12:04:26.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.19041.789

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.30.30704.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.30.30704.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.30.30704.0

c:\windows\system32\msvcp110_win.dll: 10.0.19041.546


**** External Plug-ins Information ****



Bonjour service 3.1.0.2 (1556.30) is currently running.


**** Device Connectivity Tests ****


iPodService not found.

AppleMobileDeviceProcess 511.10.5.4 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Most Recent Devices Not Currently Connected:


iPhone 8 running firmware version 15.2

Serial Number: F4GW1149JC6Q


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.


Windows, Windows 6

Posted on Jan 5, 2022 9:16 AM

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Jan 5, 2022 9:40 AM in response to martin_green

martin_green wrote:

When I connect my iPhone 8 to my Windows 10 it will randomly show up in the iTunes app. When it does show up it will only sync 1 in 100 times. Now it has decided to not recognize the USB ports. Here is the debug report.

Microsoft Windows 10 x64 Professional Edition (Build 19042)
Dell Inc. Precision 7740
iTunes 12.12.2.2
Store Package 12122.2.54019.0
FairPlay 2.20.6
Apple Mobile Device Driver 486.0.0.0
Apple iPod Driver not found.
Bonjour 3.1.0.2 (1556.30)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

iTunes Serial Number 0000022A5798CBDC

Current user is not an administrator.
The current local date and time is 2022-01-05 12:04:26.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.
Display scaling 100.00

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.19041.789
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.30.30704.0
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.30.30704.0
c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.30.30704.0
c:\windows\system32\msvcp110_win.dll: 10.0.19041.546

**** External Plug-ins Information ****


Bonjour service 3.1.0.2 (1556.30) is currently running.

**** Device Connectivity Tests ****

iPodService not found.
AppleMobileDeviceProcess 511.10.5.4 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPhone 8 running firmware version 15.2
Serial Number: F4GW1149JC6Q

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Jan 5, 2022 9:48 AM in response to martin_green

I have tried all the usual suggestions, but they are not reasonable.

Windows can see the iphone in the devices, iTunes can see the device sometimes but will not work with it. This is a new with an update to iTunes. This kind of problem is indicative of a poorly written iphone driver or dll.

iTunes needs to work better than this. Or just get it working and stop modifying it.

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itunes will not sync to iPhone 8 on Windows 10

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