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My thumb print isn’t working

Thumb print isn’t working??

iPhone 7, iOS 15

Posted on Jan 6, 2022 12:49 AM

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Question marked as Best reply

Posted on Jan 6, 2022 12:51 AM

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. ... Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.


If Touch ID isn't working on your iPhone or iPad - Apple Support

1 reply
Question marked as Best reply

Jan 6, 2022 12:51 AM in response to delois193

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. ... Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.


If Touch ID isn't working on your iPhone or iPad - Apple Support

My thumb print isn’t working

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