I just bought a new I-phone. I have tickets to a football game in my old phones wallet but they don’t appear in the wallet on my new phone. What do I do?

Hello,

The Wallet App should keep passes updated on any iPhone you are signed in with you Apple ID. Have you checked to make sure your are signed in? Settings App > Apple ID > iCloud. Make sure you have Wallet enabled and Keychain on.

Manage your passes in Wallet on iPhone - Apple Support

"Change the settings for all your passes

• Keep your passes up to date on your other devices: Sign in with your Apple ID on your iPhone, iPod touch, and Apple Watch.
• Note: This setting applies only to passes in Wallet, not to cards you use with Apple Pay."

Sign in with your Apple ID - Apple Support

If that doesn't help you could likely add the pass to your new iPhone's Wallet app from a email confirmation of the purchase, if you have one, since the tickets have not been used yet.

Add and use passes in Wallet on iPhone - Apple Support

"Add a pass

You may be asked to add a pass within an app after you perform an action such as purchasing a ticket. Or, you can tap Add to Apple Wallet when you see it from the following:

• Wallet-enabled apps
• Mail or Messages
• Web browser such as Safari
• AirDrop sharing
• Wallet notification after you use Apple Pay at a supported merchant
• QR code or barcode
• To scan the code, open the Camera app , then position iPhone so that the code appears on the screen."

I hope this helps. If not, contact the ticket seller to let them know about the situation and ask for new tickets.