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Someone turned on my screen time unknown password or Apple ID what do I do

My screen time has been activated I have no idea what the number passcode is or the Apple ID used, how do I turn this off and if I use an app with my computer do I loose all my info on my phone like apps photos ect. ?

iPhone 11, iOS 14

Posted on Jan 7, 2022 3:54 AM

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Question marked as Top-ranking reply

Posted on Jan 7, 2022 9:48 AM

If using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset.   *


https://youtu.be/4vFLGE7et_w


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      *



1 reply
Question marked as Top-ranking reply

Jan 7, 2022 9:48 AM in response to dax180

If using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset.   *


https://youtu.be/4vFLGE7et_w


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      *



Someone turned on my screen time unknown password or Apple ID what do I do

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