I canceled Applecare and I’m still being charged

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waldo1979 Author

Level 1

12 points

I canceled Applecare and I’m still being charged

last year I upgraded from an iPhone 11 to a 13 Pro Max. Ever since then apple has been charging me for Apple care on the device I return via the upgrade program of my provider. Last year I called to cancel my subscription, I received confirmation that Applecare was canceled for the device, the support app shows the contract is canceled and yet I still received bills/charges.

Anyone else encounter a frustrating experience with AppleCare and respective supporting teams?

Posted on Jan 7, 2022 4:06 AM

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Answer 1

jdo_apple

Community Specialist

Jan 8, 2022 7:49 AM in response to waldo1979

Hello waldo1979,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with cancelled AppleCare appearing to still be billed to you. To help with this, please see the info in these Apple resources and then contact Apple directly if you need any further assistance.

If you see 'apple.com/bill' on your billing statement

Cancel or change the payment method for your AppleCare plan

Get Support

Cheers!

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I canceled Applecare and I’m still being charged

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