I repeat, get the same answer, different wait time
MacBook Air 13″, macOS 11.5
Hi 62skidoo,
To reset your Mac login password and unlock your user account, please see this article: https://support.apple.com/en-us/HT212190
Hi 62skidoo,
To reset your Mac login password and unlock your user account, please see this article: https://support.apple.com/en-us/HT212190
Thanks for that info. Your Apple ID is not locked, but your Mac user account is locked. Those two accounts are different from each other:
Did you try starting up in macOS Recovery, as suggested by the article I linked earlier?
I have progressed to a screen with the connection info on the upper right, fortune cookie, my name, “enter password” and “ your account is locked” in the middle, and “shutdown restart and sleep “ buttons in bottom middle. Also get a full magenta screen occasionally (the new screen of death?).
it’s obvious my account is not locked - this is being written on my iPad Air.
not sure my post is getting through. What does hitting “reply” do?
Both of your replies got through :)
Trying to sign into MacBook Air, get account is locked, try again in 15 minutes
