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iphone 13, I cannot hear caller it is interferance and static when they speak, the caller can hear me

I did a software upgrade on my IPhone 13 and since then, when someone calls me I can't understand what the caller is saying, it sounds like static and or interference, but they can hear me, also my speakers work fine on spotify

iPhone 13, iOS 15

Posted on Jan 8, 2022 2:24 PM

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Posted on Jan 8, 2022 2:30 PM

Hey Dinah,


Having sound distortion is really frustrating, but the link below may be able to help you:


https://support.apple.com/en-us/HT203794


If that doesn’t seem to help, I would go to the nearest Apple Genius Bar, where you can find in the link provided below, where they will be able to assist you:


https://www.apple.com/retail/


I hope it helps!

1 reply
Question marked as Best reply

Jan 8, 2022 2:30 PM in response to dinahfrommagna

Hey Dinah,


Having sound distortion is really frustrating, but the link below may be able to help you:


https://support.apple.com/en-us/HT203794


If that doesn’t seem to help, I would go to the nearest Apple Genius Bar, where you can find in the link provided below, where they will be able to assist you:


https://www.apple.com/retail/


I hope it helps!

iphone 13, I cannot hear caller it is interferance and static when they speak, the caller can hear me

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