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janea65 Author

Level 1

13 points

iPhone 11 frozen on Lock Screen . Camera not available

my phone has been frozen on the Lock Screen for a day now . I cannot touch anything on my screen . My camera logo is Gray and disabled and it does that every time my phone freezes up. It’s been doing this forever. What can I do to fix this issue. I always reboot or manually with the volume up and down button but it doesn’t help anything . Also when my phone is frozen my wifi logo goes away that way I have no notifications.

iPhone 11

Posted on Jan 9, 2022 11:26 AM

Top-ranking reply

Axel Foley

Level 10

149,760 points

Posted on Jan 9, 2022 11:29 AM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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iPhone 11 frozen on Lock Screen . Camera not available

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