Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My I pad pro has gone dark

How do I get me Apple I pad pro to turn on

iPad Pro, iPadOS 15

Posted on Jan 9, 2022 1:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 9, 2022 4:37 PM

Hi portlandjlkj, thank you for posting in Apple Support Communities.


The following link provides a detailed process to try when an iPad will not turn on, is frozen or the screen is black which may help with your issue:

https://support.apple.com/en-us/HT212017


You will also note that the bottom of the linked article is an option to contact Apple Support if the issue persists.


You can do this as follows:




2 replies
Question marked as Top-ranking reply

Jan 9, 2022 4:37 PM in response to portlandjlkj

Hi portlandjlkj, thank you for posting in Apple Support Communities.


The following link provides a detailed process to try when an iPad will not turn on, is frozen or the screen is black which may help with your issue:

https://support.apple.com/en-us/HT212017


You will also note that the bottom of the linked article is an option to contact Apple Support if the issue persists.


You can do this as follows:




Jan 10, 2022 9:36 AM in response to portlandjlkj

Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour - or preferably overnight. While still connected to external power, try a forced-restart:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note:  If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

My I pad pro has gone dark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.