my iPhone froze while updating what can I do?

I have a iPhone 12 Pro and it froze while updating. Verizon told me to turn on iTunes, the problem is iTunes will only download on Big Sur or earlier. Please help!

Teresa

iPhone 12 Pro, iOS 15

Posted on Jan 9, 2022 4:20 PM

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Top-ranking reply

kb1951

Level 10

126,077 points

Posted on Jan 9, 2022 4:25 PM

See if this helps for a frozen phone: https://support.apple.com/en-gb/HT201412

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Top-ranking reply

kb1951

Level 10

126,077 points

Jan 9, 2022 4:25 PM in response to brainnrse

See if this helps for a frozen phone: https://support.apple.com/en-gb/HT201412

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my iPhone froze while updating what can I do?

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