Unknown Error Occurred
How do I log into my Apple ID account on my Macbook Air 2017 if it says "unknown error occurred" every time I try.
MacBook Air 13″, macOS 11.4
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User profile for user:
Sharon_419
User level:
Community Specialist
Hey emmaevvans,
Thank you for using the Apple Support Communities! We understand you're unable to sign into your Apple ID account on your MacBook Air. We'd like to help.
Where are you signing in on your Mac with your Apple ID?
Are you trying to sign into iCloud? If so, check out: If you can't connect or sign in to iCloud.
Or, are you trying to sign in to the App Store or other services? If that's the case, check this out instead: If you can't connect to the App Store, iTunes Store, or other Apple services
If you're referring to the initial login page to gain access to your desktop, this might help: If you forgot your Mac login password
Feel free to reply back to this post with more specific details, if you need continued support from the Community.
Best regards.