Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hi I'm unable to install macOS Big Sur. I keep getting HT201372 error. has anyone else encountered this and how did you resolve it? TIA

hi I'm unable to install macOS Big Sur. I keep getting HT201372 error. has anyone else encountered this and how did you resolve it? TIA

Posted on Jan 10, 2022 11:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2022 9:48 AM

Amanda2767 wrote:

hi I'm unable to install macOS Big Sur. I keep getting HT201372 error. has anyone else encountered this and how did you resolve it? TIA


This <HT201372 > seems more like the Help Topic, not an error message(?) ref:

https://support.apple.com/en-us/HT201372

How to create a bootable installer for macOS - Apple Support



You would need to post more specific information...about your issue


What is your current macOS?

What is your exact Mac?



verify you are using the Safari browser to download/initiate the macOS links.

The older macOS installer backups on this server:

https://support.apple.com/en-us/HT211683


1 reply
Question marked as Top-ranking reply

Jan 11, 2022 9:48 AM in response to Amanda2767

Amanda2767 wrote:

hi I'm unable to install macOS Big Sur. I keep getting HT201372 error. has anyone else encountered this and how did you resolve it? TIA


This <HT201372 > seems more like the Help Topic, not an error message(?) ref:

https://support.apple.com/en-us/HT201372

How to create a bootable installer for macOS - Apple Support



You would need to post more specific information...about your issue


What is your current macOS?

What is your exact Mac?



verify you are using the Safari browser to download/initiate the macOS links.

The older macOS installer backups on this server:

https://support.apple.com/en-us/HT211683


hi I'm unable to install macOS Big Sur. I keep getting HT201372 error. has anyone else encountered this and how did you resolve it? TIA

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.