Accidental calling of favorites on hang up

For the last year or so, I've had a problem where I go to end a call which is over by clicking end call, but the other person hangs up first, and the screen change back to the "favorites" or "Recent calls" list, causing me to initiate a call with whoever was below the end call button. I have an iPhone 11, and this never happened with my previous iPhones. It seems something must have changed around that time.


Any advice on how to prevent this from happening? The person who is 8th on my favorites list is getting kind of annoyed.

iPhone 11 Pro, iOS 15

Posted on Jan 11, 2022 9:24 AM

Reply
118 replies

Nov 4, 2023 5:55 PM in response to OrigamiFan1

I hate this about iOS. It is so frustrating for me and the person who gets missed calls from me on a daily basis.


I was a late adopter of iPhone, and there is very little keeping me in the Apple ecosystem. There are better cameras and phones with better features out there. I’m getting so fed up with my iPhone, this issue included, that I will have to think long and hard whether my next device will come from Apple.


This would be so easy to fix, but for 18 months now Apple won’t even acknowledge it is an issue.


It is also an accessibility issue. People with less than perfect motor skills (or people suffering from a number of physical difficulties) are sometimes slower to react to what happens on the screen.


Ways this could be fixed, and this is just off the top of my head without really thinking:


  • Accessibility option to require long touch or double tap to make a phone call.
  • a short call ended screen. Even if it only appeared for 1 second. You could even tell me how long my call was.
  • a timer that detected when an interactive screen element at a touch point has changed in the last X milliseconds, and if so, a confirmation modal appears.


I’m sure the geniuses at Apple could solve this problem in a variety of other ways too, if they cared at all about customer feedback.


But let’s be honest, if it’s not flashy enough to show off at an Apple launch event, it doesn’t get much of a priority.

Nov 5, 2023 1:10 PM in response to doc_guy

doc_guy wrote:


Ways this could be fixed, and this is just off the top of my head without really thinking:

Accessibility option to require long touch or double tap to make a phone call.
• a short call ended screen. Even if it only appeared for 1 second. You could even tell me how long my call was.
• a timer that detected when an interactive screen element at a touch point has changed in the last X milliseconds, and if so, a confirmation modal appears.

Tell Apple:


Product Feedback - Apple

Nov 11, 2023 9:47 AM in response to cburckle

Come on folks… Give Apple more time!! 🤣🤔


The Apple development people are very busy, creating overly complicated, yet extremely limited software; like Focus, Siri, Health, Shortcuts, to name a few.


The tide will change, hopefully soon. And developers will go back to the days of discipline, with a renewed focus on what the customer interface should look like. Apple was once a pioneer in GUI. Let’s hope they get back to the roots.


For those who take the time to post here and hit the ME TOO button, keep doing what you’re doing because the more Apple will listen eventually if there’s enough chatter on one subject.



Nov 13, 2023 8:50 AM in response to cwebber1

cwebber1 wrote:

For those who take the time to post here and hit the ME TOO button, keep doing what you’re doing because the more Apple will listen eventually if there’s enough chatter on one subject.

No, Apple doesn't read here for feedback or suggestions. If you want Apple to know your thoughts, use the feedback portal:


Product Feedback - Apple



Nov 14, 2023 10:07 AM in response to IdrisSeabright

IdrisSeabright wrote:
...
No, Apple doesn't read here for feedback or suggestions. If you want Apple to know your thoughts, use the feedback portal:

Product Feedback - Apple

I respectfully disagree.


First of all, customers 'should' come here first, before filing a suggestion or bug report. Because often, the answer is simple (e.g. there is a setting that resolves the issue). We probably agree on that.


But It gets down to the amount of work a customer is willing to do, weighed against the likelihood of resolving his issue anytime soon. By the time the customer is done reading dozens of suggestions from both novice and experts, none of which resolve the issue, he's probably exhausted as much effort as he is going to put into this issue. He clicks the ME TOO button, noting that there are hundreds of users that came here with the same problem, and he believes there are probably 1000-times that number that didn't bother to come here -- all having the same problem. There's some comfort there!


Apple is way to smart to ignore threads where the ME TOO button is clicked hundreds of times. If they ignored this, they'd be ignoring a resource they created. I don't think they are that ignorant. They may tell people to "file a suggestion", but if they'd be crazy to ignore the high ME TOO threads here.

Nov 14, 2023 10:16 AM in response to cwebber1

cwebber1 wrote:


IdrisSeabright wrote:
...
No, Apple doesn't read here for feedback or suggestions. If you want Apple to know your thoughts, use the feedback portal:

Product Feedback - Apple
I respectfully disagree.

You may certainly do that. However, I'm not stating an opinion but rather a fact as told to me by Apple employees.


There are occasions when there is a particular issue that a specific group at Apple is looking into, that they will search the forums for examples of the issue and even reach out to users. But, no, there is no group of people who are reading through the forums and documenting suggestions and feedback. They simply don't have time.


And, in the time it took you to compose this post, you could have submitted feedback to Apple.


First of all, customers 'should' come here first, before filing a suggestion or bug report. Because often, the answer is simple (e.g. there is a setting that resolves the issue). We probably agree on that.

Yes, that is the purpose of the forum: for users to provide answers to other users.


Nov 17, 2023 2:00 PM in response to OrigamiFan1

There are thousands of Me Too’s on this issue. There needs to be a simple 1 second wait time before another call can be placed. Or even more simple, make the screen inert for 1 second after a call ends/drops. This is a serious issue that needs to be fixed. We don’t always talk with the phone to our ear. I work on nighttime emergency response and on DOZENS of occasions I have woken people up who desperately needed that sleep. PLEASE SEND THIS UP THE LADDER

Nov 17, 2023 3:03 PM in response to Reesius

Reesius wrote:

There needs to be a simple 1 second wait time before another call can be placed. Or even more simple, make the screen inert for 1 second after a call ends/drops. This is a serious issue that needs to be fixed. We don’t always talk with the phone to our ear. I work on nighttime emergency response and on DOZENS of occasions I have woken people up who desperately needed that sleep. PLEASE SEND THIS UP THE LADDER

Apple does not read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


Meanwhile, don't be in such a hurry to end the call. Wait a second to see if the other person has ended the call. Or, use the side button.

Nov 19, 2023 8:29 AM in response to IdrisSeabright

IdrisSeabright wrote:
Meanwhile, don't be in such a hurry to end the call. Wait a second to see if the other person has ended the call. ...

IIdrisSeabright,

You've suggested that more than once. Based on this suggestion, I don't think you fully comprehend the actual problem/issue, because your suggestion will not work. I suggest you pause and re-read the problem and re-think your suggested solution.


WHY WON'T IT WORK?

What if both callers took the advice of "Wait a second to see if the other person has ended the call"? How would that play out? Sounds like a stalemate to me. Eventually, one or both callers would press the END CALL button and at that moment, you have the same problem.


Waiting a few seconds won't fix the problem. The problem is occurs when one caller hits the END-CALL button a fraction of a second after the other caller does. It the timing between the two callers.


Once you both say "good-bye", one of the callers must hit the END-CALL button. In some cases, you can both hit the END-CALL (at roughly the same time) and there is no consequence. But in other cases, one caller hit this button just a fraction of a second after the other caller hit the button, and this is where the problem occurs. A split second before the 2nd caller's finger touches the screen to hit the END CALL button, the screen changes (but there was not enough time to notice and stop the finger that was just millimeters from the button). The damage is done... As the call ends and the phone is going back to the previous screen (recents/favorites) the 2nd caller has just tapped the screen and initiated a new phone call.



There is no practical way to avoid this today. If waiting 3 seconds is the best advice, and other caller also waits 3 seconds, then you still have the exact same issue. Namely, that when one caller hits END-CALL a fraction of a second after the other caller hits END-CALL the problem occurs.


Lastly, I did take your advice about sending feedback to Apple: Here's what I said in the comment section:

Lengthy explanation. But there's a Apple Community Topic describing the problem with 2883 "ME TOO"s.

See: https://discussions.apple.com/thread/253557809


Nov 20, 2023 2:21 PM in response to IdrisSeabright

@IdrisSeabright - I'm glad you found a solution that works for you, and thank you for sharing it. It is helpful. However, your tone implies that because there is a work around this isn't a significant issue for a lot of people, and minimizes the difficulty others, myself included, are experiencing. One thing it doesn't take into account is that I have to train the people who accidentally *call me* how to end the call using the side button. This is an issue for both parties on the call, and I can't force somebody else to use the side button to end the call. It's a software problem and really needs a software fix. (And I, like others, have already reported this using the appropriate channels with Apple.)

Nov 20, 2023 5:19 PM in response to doc_guy

doc_guy wrote:

@IdrisSeabright - I'm glad you found a solution that works for you,

It's not, strictly, speaking, a "solution" for me as I don't have a problem accidentally making calls. I just find it easier to end calls that way.

However, your tone implies that because there is a work around this isn't a significant issue for a lot of people, and minimizes the difficulty others, myself included, are experiencing.

That may be what you're inferring. But, I generally say exactly what I mean. And, I never said it wasn't a significant issue for some people. But, whether or not I think that (I don't), is irrelevant. It doesn't change the options that are available to you. Unless or until Apple makes a change, your choices are to use one of the workarounds or get a different phone. That is not a judgment on the seriousness of people's concerns. It's merely a statement of fact.


Complaining here may be cathartic but, other than that, it really accomplishes very little. Apple doesn't read here for feedback or suggestions.

Accidental calling of favorites on hang up

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