Purple-Pink screen

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Level 1

7 points

Purple-Pink screen

My Apple TV 4K is occasionally booting with a purple-pink screen as others reported. The TV is Samsungs flagship Q9 teamed with the latest Bose soundbar and using AudioQuest Pearl (48gbps rated up to 10k use) run from the Apple TV to the Bose and then another from the Bose to the OneConnect box for Samsung. I got frustrated with it and got the latest Apple TV 4K 2nd gen 64GB as I read they are better than the 1st gen. I did all the updates and I get the same result with the new one. I have another Samsung QN900A with the same wires and soundbar and it doesn't do this.

Apple TV 4K, tvOS 15

Posted on Jan 12, 2022 10:22 AM

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Answer 1

Jan 13, 2022 11:04 AM in response to TimDunham

Hello TimDunham,

Welcome to the Apple Support Communities. From your post, your TV will boot to a purple-pink screen occasionally. We'll do what we can to help.

If it's just a specific TV, does it have more than one HDMI port? If so, does changing it help?

If you are using the One Connect box, does plugging the Apple TV directly to the TV change anything?

You mentioned updating your Apple TV, but did you also update the Samsun TV (if it's applicable)?

Thanks, and kind regards.

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Answer 2

Jan 30, 2022 8:29 AM in response to TimDunham

TimDunham,

Since it's only this specific TV, the best way to get more help would be to contact the manufacturer directly: Contact Us | Official Samsung Support US

You can also reach out to Apple directly here: Get Support

Take care.

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Answer 3

TimDunham Author

Level 1

7 points

Jan 30, 2022 8:39 AM in response to Nicholas_B2

If it helps jog your mind of any possibility, I should say that all I have to do is use the power button to turn it off, then immediately back on and it's 100% always fine after that. (I've seen some people report the same issue say they unplug it and plug it back in, but that's not necessary at all.)

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Answer 4

TimDunham Author

Level 1

7 points

Jan 29, 2022 10:39 PM in response to Nicholas_B2

I went and bought the highest quality cables I could find, $400 worth!! And it still is a pink screen. I did not try plugging directly to the one connect... it passes through the sound bar now.

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Purple-Pink screen

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