You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone repair

my question is:

I recently got off the phone with an apple specialist about my broken iPhone but I was curious to know if the damage is too extensive for a repair will they send an iPhone that is the exact same as the one that is broken, for example, the gigabytes?

iPhone 12 Pro, iOS 15

Posted on Jan 12, 2022 4:07 PM

Reply
2 replies

Jan 12, 2022 5:56 PM in response to JasmineHP

Yes. It’s supposed to be identical down to each detail including the nominal storage capacity, country code, and even the carrier version (like a Verizon phone in the US will be replaced with another Verizon specific phone). There could be minor differences in storage capacity like there are with all flash based drives.


Replacements can be refurbished or new, and always have a new battery and a screen assembly in good working condition. They’ll have a slightly modified model number that starts with an N.

iphone repair

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.