Apple tv

On my Sony smart tv when I select the apple tv+ option it only goes as far as the logo and no further???

Posted on Jan 13, 2022 12:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2022 4:16 AM

  1. Verify that your smart TV is listed as supporting the Apple TV app.
  2. Do a restart of the TV (not standby–wake, but a real off–on cycle).
  3. Check for OS/firmware updates for the TV.
  4. Check for app updates.
  5. Try a delete–reinstall of the app.
  6. If the app came pre-installed, then contact the TV manufacturer.


Apple TV app user guide for smart TVs and other devices - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 13, 2022 4:16 AM in response to Stana2zski

  1. Verify that your smart TV is listed as supporting the Apple TV app.
  2. Do a restart of the TV (not standby–wake, but a real off–on cycle).
  3. Check for OS/firmware updates for the TV.
  4. Check for app updates.
  5. Try a delete–reinstall of the app.
  6. If the app came pre-installed, then contact the TV manufacturer.


Apple TV app user guide for smart TVs and other devices - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.