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Why would a account be locked and disabled without anyone signing out and apple replacing it with a different email address

Posted on Jan 13, 2022 5:56 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2022 8:53 AM

Welcome 1Crazyredneck,


Thank you for using Apple Support Communities. Based on your post, your Apple ID has been locked/disabled and your email has been changed.


It sounds like you may have a compromised account: If you think your Apple ID has been compromised

Checklist: If you want to see if anyone else has access to your device or accounts


After regaining access to the account, correct any information that requires it. You may also need the following:

If your Apple ID is locked or disabled

If a message says 'Your account has been disabled in the App Store and iTunes'

If your Apple Cash account is restricted or locked


Hoping this helps out, take care.

3 replies
Question marked as Top-ranking reply

Jan 14, 2022 8:53 AM in response to 1Crazyredneck

Welcome 1Crazyredneck,


Thank you for using Apple Support Communities. Based on your post, your Apple ID has been locked/disabled and your email has been changed.


It sounds like you may have a compromised account: If you think your Apple ID has been compromised

Checklist: If you want to see if anyone else has access to your device or accounts


After regaining access to the account, correct any information that requires it. You may also need the following:

If your Apple ID is locked or disabled

If a message says 'Your account has been disabled in the App Store and iTunes'

If your Apple Cash account is restricted or locked


Hoping this helps out, take care.

Jan 15, 2022 6:06 AM in response to 1Crazyredneck

Hey 1Crazyredneck,


You're welcome!


If you haven't yet, it might be best to enable two-factor authentication on your Apple ID account for better security:

Two-factor authentication for Apple ID

Availability of two-factor authentication for Apple ID


Also, keep in mind: Security and your Apple ID

This provides many ways to keep your account updated and tips for securing the account.


Wishing you well, cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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