Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Pages and numbers documents grayed out after last update Files on pages on my iPad Air now lost

I’m very frightened. I have lost all my files on my iPad air 4

I forward all of the instructions on backing up my iPad and when I deleted the app as instructed and reinstalled it all of my files on my iPad pages are now lost. Please please please help me recover these files ASAP.

Additionally :

  • The Pages icon no longer appears in the On My iPad group.
  • The files in Numbers are grayed out in the On My iPad group. I will not delete the app in fear of losing those files as well.

iPad Air 3 Wi-Fi

Posted on Jan 13, 2022 2:08 PM

Reply

Similar questions

1 reply
Sort By: 

Jan 14, 2022 2:25 PM in response to 1DMK

Hello 1DMK,


Thanks for reaching out to Apple Support Communities. Upon review of your post, it seems that you are unable to open your Pages or Numbers documents on your iPad. We can see why you’d want this taken care of, so let us help from here! We’d like you to check a couple of things for us so we can get a better idea of what might be causing this and see about resolving it with you.


First, are you opening these apps in the Files app, or in Pages / Numbers programs themselves? Also, if you go to the iCloud website and log in there, are you able to see and open your files? Is your iPad backed up completely to iTunes/Finder or to iCloud?


Please let us know the answers to these questions, so we can continue assisting. Take care!

Reply

Pages and numbers documents grayed out after last update Files on pages on my iPad Air now lost

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.