How to activate FaceTime camera

Hello Sceanb,

Thanks for reaching out through the Apple Support Communities about that issue with Face ID and the TrueDepth camera.

It looks like you've had the chance to review the related article above. If that behavior still persisted after following the steps from that article, you’ll want to reach out to Apple Support so they can look into your options: Contact Apple Support

Take care.

Sceanb,

You would need to contact Apple Support about having your iPhone serviced in order to get this addressed: Contact Apple Support They’d be in the best position to assist further.

Regards.