Lost iPhone

Hi augustina289,

Welcome to the Apple Community

Apple Support have an article online that may help:

If your iPhone, iPad, or iPod touch is lost or stolen

https://support.apple.com/en-us/HT201472

OR

Use the Find My app to locate a lost device:

https://support.apple.com/en-au/HT210515

All the best :-)

augustina289 Said:

"Lost iPhone: Hello, please a friend lost his iPhone, he is trying to find the phone on another friend’s iPhone. After logging in his Apple ID and password, they sent an sms to the missing phone. What can he do about this please?"

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Add Two-Factor Authentication:

On a separate device, add Two-Factor Authentication on it. That way, you can get access to your account login through it. To do so, contact Apple Support...

Contact Apple Support:

You must contact Apple Support, asking the App Rep on the phone to modify it to what it should be.  Important: Perform a trial-&-error login session, prior to ending the call.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)