new ear buds pro will not differentiate between noise cancellation and Transperancy, have gone through pressing stem on each side and its only transperancy or silent (off)?

Ear buds pro will not go on noise cancellation. Only transparency or off, same both sides I have been pressing stem on both sides but it’s transparency or silent even on cancellation can always hear external sound ie tv in background.

Posted on Jan 14, 2022 9:27 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2022 4:51 AM

Hello,

See "Change the press-and-hold action on AirPods Pro" in the link below:

Change the settings of your AirPods and AirPods Pro - Apple Support

If no help, try a full reset:

Reset your AirPods

Good luck.

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new ear buds pro will not differentiate between noise cancellation and Transperancy, have gone through pressing stem on each side and its only transperancy or silent (off)?

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