The App Store asks me to put in a payment method

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Level 1

4 points

The App Store asks me to put in a payment method

why is the App Store, when I download apps I’ve already downloaded before asking me to put in a payment method and when I do and it’s not wrong it’s telling me to update my payment because it was declined and I’m confused also about if it’s charging me for a pre-download app that was free.

And I don’t know if this is Apple or my tablet stupid but my tablet won’t connect right even though it has full bars and I have unlimited data on both my tablet and iPhone. In though I had put my iPad it is happening also with my iPhone

[Re-Titled by Moderator]

iPad Air, iPadOS 14

Posted on Jan 15, 2022 2:09 PM

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Answer 1

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ShortBlack6857

Level 4

2,807 points

Jan 15, 2022 4:13 PM in response to cheyanne215

Hi cheyanne215, thank you for posting in Apple Support Communities.

Can I firstly suggest that you update to the latest iPadOS 15.2.1 (if you have not done this already) as updates can help resolve some problems. The following link can help you:

https://support.apple.com/en-au/guide/ipad/ipad9a74c576/ipados

In regard to your payment method for the App Store, the following link may help resolve this issue:

https://support.apple.com/en-au/HT201266

I am not sure about not connecting right but maybe the following link might help as it discusses Network/WiFi problems:

https://support.apple.com/en-au/HT204051

Having said that, you can also contact Apple Support.

You can do this as follows:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above but also again as follows Apple – Location Selector; or
Using the "Apple Support" app, available and downloadable from App Store.

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The App Store asks me to put in a payment method

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