I need to schedule a Genius Bar appointment for an iPhone 11 Pro. Why is this process so difficult? There is not a clear path to accomplishing this. I've tried going through this over the phone, but that has not worked. Does anyone have a proven system for this?
iPhone 11 Pro
Tried Get Hardware Help at https://www.apple.com/retail/geniusbar/ or start by selecting a store from https://locate.apple.com/findlocations
Make sure you choose something like broken screen so the system automatically wants to offer repair options, like a store appointment.
Tried Get Hardware Help at https://www.apple.com/retail/geniusbar/ or start by selecting a store from https://locate.apple.com/findlocations
Make sure you choose something like broken screen so the system automatically wants to offer repair options, like a store appointment.
In addition to everything posted above, you've tried to book an appointment using this link? --> Genius Bar Reservation and Apple Support Options - Apple
Sure. Go to an Apple Store and ask for the person who handles check in. I've gotten appointments that way. You might also be able to ask if there are any drop-in slots or same-day appointments.
Other than that, it's not that hard if you've got the Apple Support app. But on the web it's not bad as long as you're logged into your Apple ID.
https://support.apple.com/contact
Click on iPhone and then whatever is next.
What specifically do you need?
Most recent of these trips here started with what amounted to a screening call, which then set up the in-store appointment.
If you’re not getting past the screening call with your issue, has Apple indicated what or why?
What exactly are you looking to do for a Genius Bar appointment? Maybe we could do a sample run to see if we might be able to find a way. I had no problem when I wanted an appointment to fix a screen assembly.
But other than that in person is the way that's probably the easiest. And sometimes they might be able accommodate someone immediately if there are open slots.
Yes. The options that resulted were “call us” and “schedule a call”. Not a Genius Bar in the bunch.
Why is it so bloody difficult to schedule a Genius Bar appointment?
