Apple Event: May 7th at 7 am PT
Hi
i am trying to use my iPad. It has the activation lock on.
The email address that I used to create the Apple ID was deleted by me a few years ago. Apple also no longer has a record of it. So I have no way of resetting it.
I have forgotten the password!
Is there any way of removing this and adding my new Apple ID sign in?
Thanks
iPad mini Wi-Fi
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Old Apple ID not recognised
