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airpods 2 bluetooth connection dropping in and out

Hi,

my - brand new- airpods 2 connection keeps dropping out. This happens when my iPhone is in my pocket and I tilt my head, when I lay my hand on my phone, even when my arm is passing my pocket as I walk.

I tried disconnecting and resetting in every way, on two different iPhones too.

So I guess exchange of repair will be the only option?

Thank you for your help,


Posted on Jan 16, 2022 12:22 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2022 3:52 PM

stijnfrombredene Said:

"airpods 2 bluetooth connection dropping in and out: [...]So I guess exchange of repair will be the only option?[...]"

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Troubleshooting AirPods Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

3 replies
Question marked as Top-ranking reply

Jan 16, 2022 3:52 PM in response to stijnfrombredene

stijnfrombredene Said:

"airpods 2 bluetooth connection dropping in and out: [...]So I guess exchange of repair will be the only option?[...]"

-------


Troubleshooting AirPods Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

Jan 17, 2022 3:10 PM in response to stijnfrombredene

stijnfrombredene Said:

"Hi, That's the information I already found on the Apple website. Checked every bit of it and nothing of this helps..."

-------


Troubleshooting Connection Issues:


A. Disassociate/Associate the AirPods:

First, disassociate*** your AirPods from your iPhone. Then, try the following, in the order provided, to resync it.

  1. Set up AirPods with iPhone - Apple Support
  2. Connect your AirPods and AirPods Pro to your iPhone - Apple Support
  3. If your AirPods Won't Connect – Apple Support

***On your iPhone:

  1. Go to: Settings
  2. Tap: Bluetooth
  3. Tap: the "i" icon next to your AirPods
  4. Tap: Forget This Device
  5. Tap: Forget Device'


B. Reset Your AirPods:

See Here: How to Reset your AirPods and AirPods Pro - Apple Support


C. Restart your iPhone:

airpods 2 bluetooth connection dropping in and out

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