You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New air tag not connecting

I have a brand new air tag and I tried all of these options including pulling the battery out and reinserting (it made a sound) but it is not finding the air tag. Initial set up seemed to work but then it kept spinning as it was trying to connect. Now it is not showing in my blue tooth device as an option.

iPhone 13 Pro

Posted on Jan 16, 2022 3:35 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2022 3:43 PM

Try resetting the AirTag using the instructions here, How to reset your AirTag - Apple Support, then try to connect it.

1 reply

New air tag not connecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.