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Apple wallet. Cannot add any bank cards

Every time I try to add any bank card to my Apple wallet it shows “Cannot add cards. The region setting for this device cannot be used with Apple Pay” what does it mean? In iTunes in AppStore the location is Ukraine, bank cards Ukrainian as well. Help

Same problem already for 2 years, no one knows what to do

Posted on Jan 17, 2022 8:08 AM

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Question marked as Top-ranking reply

Posted on Jan 17, 2022 8:17 AM

It means your iPhone is set to a country or region that does not yet support Apple Pay, so no cards can actually be added.

Link-> Countries and regions that support Apple Pay - Apple Support

Verify Settings->General->Language & Region and make sure the region is set to Ukraine.

13 replies

Jan 17, 2022 10:46 AM in response to Tanya_Zhegus

Issues with Wallet/If you have trouble adding a card to wallet


  1. Start by going to settings>general>reset>and reset all settings.
  2. Turn off your device and turn it back on.
  3. Force reboot your device (Force reboot device - Apple Support)
  4. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  5. Make sure you are using the latest iOS/macOS update.
  6. Make sure that your date and time is correct under Settings > General > Date & Time.
  7. Make sure that you are connected to a known-good network and are not connected to a VPN.
  8. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  9. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  10. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  11. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  15. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  16. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  17. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Jan 17, 2022 8:29 AM in response to Phil0124

  1. Apple ID , ITunes, AppStore, I checked all. All regions setting Ukraine
  2. All iPhone owners I know in Ukraine use Apple Pay, so in conclusion of official information and from what I saw, it definitely works.
  3. additionally all Ukrainian banks have option to add cards to Apple wallet
  4. and yes, Ukraine in the list🤷🏽‍♀️


but when I try to add mine this is what I get

Apple wallet. Cannot add any bank cards

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