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Found a broken iPad mini

I found a broken iPad mini and fixed the screen. Unfortunately it is connected to a previous account. Is there any way to reset it or maybe contact the previous owner to remove the device from thier account?

Posted on Jan 17, 2022 9:45 AM

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Question marked as Apple recommended

If the iPad is Activation Locked, you’ve wasted your money. Unless you can independently contact the previous owner, the iPad is (and will forever remain) useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

Posted on Jan 17, 2022 9:54 AM

1 reply
Question marked as Apple recommended

Jan 17, 2022 9:54 AM in response to Mattwhite07

If the iPad is Activation Locked, you’ve wasted your money. Unless you can independently contact the previous owner, the iPad is (and will forever remain) useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

Found a broken iPad mini

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