true depth camera is apparently not working anymore.

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Level 1

5 points

true depth camera is apparently not working anymore.

After the update, the camera works, but Face ID decided to not pay correctly anymore and kicks out “there is a problem with the true depth camera. Face ID is disabled”.

Thoughts?

iPhone XR

Posted on Jan 17, 2022 11:14 AM

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Answer 1

Top-ranking reply

MrBill3

Level 10

103,888 points

Jan 17, 2022 11:18 AM in response to Lucriiduo

Hello,

Start here:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working

Also see:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If no help, have it checked:

Apple - Find Locations

Good luck.

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Answer 2

khajotia

Level 6

8,861 points

Jan 17, 2022 11:16 AM in response to Lucriiduo

Update to ios 15.2.1

Also try a for restart

Force restart an iPhone with Face ID

To force restart iPhone X, iPhone XS, iPhone XR, iPhone 11, iPhone 12, or iPhone 13, do the following:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

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Answer 3

Lucriiduo Author

Level 1

5 points

Jan 17, 2022 3:47 PM in response to MrBill3

Thanks y’all. Ran through a forced restart, I am running the most current (15.2.1) iOS, and still no dice. Looks like it’s time for a service call.

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true depth camera is apparently not working anymore.

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