You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cjo64 Author

Level 1

4 points

Frozen iphone stuck on app screen and won't shut off

My iphone is frozen on app screen, when you press app it gives you 3 selections 1. Remove app 2. Share app 3. Edit Home Screen? And I am unable to turn it off. Tried it the normal way. Pressing the buttons on the sides of the phone as usual. Don't know what else to do.

Posted on Jan 17, 2022 5:54 PM

Top-ranking reply

Lawrence Finch

Level 10

212,570 points

Posted on Jan 17, 2022 6:04 PM

Depending on your iPhone model:

On an iPhone 8 or later (including the original SE and SE 2020):

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off"

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

View in context

Frozen iphone stuck on app screen and won't shut off

Similar questions