iPhone 13 video recording and playback issues

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Level 1

5 points

iPhone 13 video recording and playback issues

Anyone else have issues recording 4k/60 videos on their iphone 13s? My phone started glitching out after trying to play back a video I had just recorded. When I went to play the video, the screen went black, brought up a thinking wheel, then went to my Lock Screen after a couple seconds. I went back in the try and view the video again and the video was black with a caution in the bottom right corner. Hoping this is a glitch that will be taken care of in an update… not being able to take videos is getting old.

Posted on Jan 17, 2022 6:27 PM

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Answer 1

ryane77

Community Specialist

Jan 18, 2022 1:36 PM in response to Cweinard18

Hi Cweinard18,

Thank you for using Apple Support Communities. We understand you are having issues recording 4K videos on your iPhone and would like to help.

Is this only happening with one video? Can you record video at other resolutions? If not, take a look at this article, and test without any attached accessory or case on your iPhone:

Magnetic accessories might interfere with iPhone cameras

This article has some other troubleshooting steps to follow:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working

Here's some information about the new iPhone 13 Camera features:

About the Camera features on your iPhone

Contact Apple Support if you have more concerns.

Cheers.

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