I just got a new iPhone 13 and when I try to send an Animoji through message or sms, it takes me out of the messages app and brings me to the Home Screen. I already powered off my phone, turned iMessage off and then back on, and it is still not working. Please help.
iPhone 13, iOS 15
Hello RebeccaER,
Welcome to Apple Support Communities. It sounds like you're having trouble with Memoji on your iPhone 13. We're happy to share information that may help.
You've taken some great steps so far. Check out the information here about how to use Memoji: Use Memoji on your iPhone or iPad Pro.
Another step to take is to check for any updates for your iPhone: Update your iPhone, iPad, or iPod touch. You'll want to have a current backup prior to updating.
Take care.
Hi RebeccaER,
Thank you for your reply.
For more help with this issue, please contact Apple Support: Get Support.
Take care.
Thank you for letting us know.
Are you having trouble sending emojis or messages at all?
Are you able to use other effects in Messages: Use message effects with iMessage on your iPhone, iPad, and iPod touch.
Take care.
Thank you! I updated my iPhone 13 and it still takes me out of the messages app when I try to send a Memoji. Please help.
Yes. I can send other Memojis and effects.
Iphone 13 Issues with Animoji
