Emergency Bypass iPhone 13 pro max iOS 15

I had to upgrade my phone from iPhone XS Max to the 13 pro max yesterday. I have a contact who I always have on emergency bypass when my phone is on silent allowing me to get notifications from text and phone calls. I discovered today that this no longer works. No focus group enabled, just my phone on silent like normal. I double checked and emergency bypass is still enabled for both text and phone calls but I get no alerts. Any suggestions!?!

iPhone 13 Pro Max

Posted on Jan 18, 2022 9:51 AM

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7 replies

Jan 19, 2022 9:06 AM in response to NABRN4816

Hi there NABRN4816,


We understand you aren't receiving notifications for a contact when Do Not Disturb is on although you've set up emergency bypass for that contact. We're glad you're here, and we'd like to learn more to see how we can help.


To begin, if you go to Settings > Focus > Do Not Disturb, are there any people added in the Allowed Notifications section? Learn more here:


Use Do Not Disturb on your iPhone, iPad, and iPod touch


Next, you'll want to ensure your iPhone is running the latest iOS version, which is iOS 15.2.1. If needed, learn how to update here:


Update your iPhone, iPad, or iPod touch


Send over these details, and we'll take a closer look from there.


Cheers!

Jan 19, 2022 12:36 PM in response to NABRN4816

Emergency Bypass still works. To check to ensure that it is still activated, go to Contacts and select the contact that you are concerned with. Tap Edit in the upper right corner of the screen and then tap on Ringtone if you wish to get a bypass for phone calls. The next screen provides you with a switch at the top of that page to turn on Emergency Bypass. If you wish for bypass for a text message, then tap on the text message sound and you will see the same type of page and you can turn on Emergency Bypass switch there. After that, tap on Done.

Jan 19, 2022 6:35 PM in response to ChrisJ4203

I have already done the above steps and my emergency bypass still does not work on silent mode. I have researched the forums and this has been a problem since November with no avail. My emergency bypass contact(s) have a phone and text notification set along with vibration patterns and is not working. The only time my alerts go off is if I am currently using my phone and it is not locked. If my phone is locked no alerts and my screen doesn’t even light up. I either need a resolution or I’ll have to go to a different phone.

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Emergency Bypass iPhone 13 pro max iOS 15

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