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my mouse got freeze on my I Mac

my wireless mouse got freeze on my I mac


Posted on Jan 18, 2022 10:04 AM

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Question marked as Top-ranking reply

Posted on Jan 18, 2022 10:13 AM

Please shutdown the computer by holding down the power button and then:


Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link.


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After your Safe Mode restart please restart normally and test your mouse.

1 reply
Question marked as Top-ranking reply

Jan 18, 2022 10:13 AM in response to Jinlih

Please shutdown the computer by holding down the power button and then:


Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link.


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After your Safe Mode restart please restart normally and test your mouse.

my mouse got freeze on my I Mac

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