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Cannot turn my phone off or open any apps

My phone will not turn off, and I cannot open any apps


Posted on Jan 18, 2022 1:41 PM

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Question marked as Best reply

Posted on Jan 18, 2022 1:57 PM

Johnny Lightning 691 wrote:

The Hard reset didn't work

The hard reset will always work if you do it correctly:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off"


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

8 replies
Question marked as Best reply

Jan 18, 2022 1:57 PM in response to Johnny Lightning 691

Johnny Lightning 691 wrote:

The Hard reset didn't work

The hard reset will always work if you do it correctly:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off"


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

Cannot turn my phone off or open any apps

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