New iPad Pro 12.9 with new combo touch keyboard will not link via Bluetooth
New iPad Pro 12.9 with new combo touch keyboard will not link via bluetooth
iPad, iOS 9
Question marked as
Best reply
Hi Richardcavendish, thank you for posting in Apple Support Communities.
Congratulations on your new devices and so sorry that you cannot take advantage of them both together at this time.
Whilst not specifically mentioning your Keyboard, Apple does have some helpful information on what to do when you cannot connect a bluetooth accessory to an iPad as per the following link:
https://support.apple.com/en-au/HT201205
Can I also suggest you check that your new iPad has the most recent iPadOS which is 15.2.1. The following link explains how to update your iPadOS should this be needed:
https://support.apple.com/en-au/guide/ipad/ipad9a74c576/ipados
You can also contact Apple Support if the issue persists.
You can do this as follows:
- Online:--> Genius Bar Reservation and Apple Support Options - Apple;
- Contacting a local Apple Store or AASP among the list provided above but also again as follows Apple – Location Selector; or
- Using the "Apple Support" app, available and downloadable from App Store.