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Level 1

4 points

Apple pay

Why am I not able to receive or send money?

Posted on Jan 18, 2022 9:36 PM

Top-ranking reply

Level 10

103,921 points

Posted on Jan 19, 2022 8:30 AM

If your Apple Cash is locked or restricted you must go here to start the lengthy process of getting it unlocked or the short process to get it unrestricted - If your Apple Cash account is restricted or locked - Apple Support

STEP 1

Go to your Apple Cash card

iPhone: Open the Wallet app, then tap your Apple Cash card.
iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.

STEP 2

You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification.

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