MacBook Air asking for CAC pin even when I don't have the CAC reader connected/CAC inserted

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Level 1

5 points

MacBook Air asking for CAC pin even when I don't have the CAC reader connected/CAC inserted

Subject line sums it up well. I sometimes use a CAC reader with CAC on my MacBook Air (M1, 2020) to access my secure work website (military). But sometimes, even when my CAC reader isn't connected, and when I open up my Mac to login, it asks for my PIN (associated with my CAC reader/CAC card), and won't let me log on unless I plug in my CAC reader, insert my CAC card, and put in the pin. This is a pain for obvious reasons. Anyone else encounter this problem? Any fixes? I have no problem with the Mac asking for my pin when my CAC reader and CAC are actively connected, but it makes no sense for it to require my pin when I'm not even using the CAC reader. Thanks!

MacBook Air (2020 or later)

Posted on Jan 19, 2022 4:16 PM

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Answer 1

Best reply

celliott147

Level 6

11,931 points

Jan 20, 2022 9:51 AM in response to Padrenoe

If you have added the account to Internet Accounts or Outlook or have the browser window open and it still has an active Cookie, it can require this. Your best assistance will come from your branch's technology team.

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Answer 2

askbarnabas

Level 10

103,545 points

Jan 20, 2022 9:31 AM in response to Padrenoe

If you can, go to Software Update/Advanced and uncheck the recheck "Install system data files and security updates." to see if that resolves the issue.

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