esim installation

Question

Level 1

19 points

esim installation

Hello,

I have an issue with installing of esim on my iPhones (12 and 13 pro) and both don't have a button Add a tarif in Mobile Data. How can I solve it?

Thank you.

iPhone 13 Pro, iOS 15

Posted on Jan 20, 2022 4:03 AM

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Answer 1

Top-ranking reply

Ingo2711

Level 9

75,363 points

Jan 20, 2022 4:39 AM in response to alevtina32

Does your network provider support the data plan for the eSIM?

Depending on the provider, both SIM cards have to be issued by the same provider.

Also check this article about setting up your eSIM:

About eSIM on iPhone - Apple Support

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Answer 2

Ingo2711

Level 9

75,363 points

Jan 20, 2022 8:14 AM in response to alevtina32

Has the provider different instructions on their support pages, to activate the eSIM?

Did you already try to reinstall iOS, using your computer?

Restore your iPhone, iPad or iPod touch to factory settings

By doing that you can make sure, that all needed carrier settings are being updated.

This can also been done manually:

Manually update your carrier settings on your iPhone or iPad - Apple Support

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Answer 3

alevtina32 Author

Level 1

19 points

Jan 20, 2022 7:03 AM in response to Ingo2711

On my iPhone 11 there was an option Add Cellular Plan, but on 13 pro there is no (as you can see, screenshot above). I tried to scan the QR code but it doesn't work. I checked General settings and there is no SIM restrictions for Network Provider . May be there are some other points that are blocking me?

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Answer 4

Ingo2711

Level 9

75,363 points

Jan 25, 2022 12:38 AM in response to alevtina32

Can you visit an Authorised Apple Service Provider next to your place, or the nearest shop of your network provider and ask them to check the iPhone and assist installing the eSIM?

Apple - Find Locations