Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

podoski123 Author

Level 1

5 points

Trade in

Im from the United States i traded an iPhone XR not too long ago. I sent it by UPS with no damage, cameras and everting in good condition. Now i got an mail saying the camera isn’t functional and that I will only be receiving 70 dollars for trade in which isn’t far since I sent my phone in good condition with everything functioning perfectly. I would never send anything that is damaged. What could I do about it? I have my camera was functioning good before sending it wich is my camera roll.

i also decided to trade in the phone because it came with a 400 dollars deal from t mobile activation. If I decide to reject the 70 dollars will I still be getting the T-Mobile deal? And also what can I do to get the 200 dollars value for the trade in. I sent my old phone in perfect condition.

I attached some images before the trade in happened.

iPhone XR

Posted on Jan 20, 2022 10:21 PM

Top-ranking reply

Ingo2711

Level 9

73,659 points

Posted on Jan 20, 2022 10:26 PM

You can cancel the deal and see if you can sell it elsewhere.

...

If the condition of the device is different from what you described, we’ll provide a revised value. You can either accept or reject it. If you accept it, we’ll continue with the trade-in and either charge or credit the difference in value to the card you provided. If you reject it, we’ll cancel the trade-in, return your current device, and charge the original trade-in value to your card. No matter what, we’ll send you email updates about the progress of your trade-in, so you’ll know what’s happening at every step.

...

copied from: Apple Trade In - FAQ's

View in context

Trade in

Similar questions