My screen went black with the apple logo .

My screen went black with the apple logo .. doesn't turn on. why? how can I fix it? I can't lose everything I have

iPhone 11 Pro

Posted on Jan 21, 2022 4:46 AM

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Question marked as Top-ranking reply

Posted on Jan 21, 2022 4:51 AM

Try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

2 replies

Jan 21, 2022 4:50 AM in response to HPitra

Put your phone on charging and then perform a force restart


Force restart an iPhone with Face ID

To force restart iPhone X, iPhone XS, iPhone XR, iPhone 11, iPhone 12, or iPhone 13, do the following:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

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My screen went black with the apple logo .

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