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Tig2709 Author

Level 1

4 points

Not being able to access certain songs within fully purchased albums

Despite authorisring this Windows Laptop several times, it still says I can't play certain songs as it was purchased prior to having this laptop!! It just asks me to keep signing in - done - FREQUENTLY!! And we just keep going round and round... and still not being able to access certain songs on certain albums!! This has been the case for over a year now and I can't get to talk to anyone in Apple support either phone or chat - longest wait was 5 hours and still no joy - equally FRUSTRATING!! HELP! I just want to listen to whole albums that I've purchased....

Windows, Windows 6

Posted on Jan 21, 2022 7:21 AM

Top-ranking reply

turingtest2

Level 10

274,414 points

Posted on Jan 21, 2022 7:36 AM

Repeated requests to authorize an already authorized computer for store downloads typically indicates you have corrupt or incomplete copies. Backup and then delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.

If that hasn't helped see If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support.

tt2

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Not being able to access certain songs within fully purchased albums

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