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My fingerprint ID doesn't work. I put in my fingerprint and it works ONE time and then after that I always have to input my password. The fingerprint ID won'w work.

My fingerprint ID on my keyboard works ONE time after I set it up and then after that I always have to input my password.

iMac 21.5″, OS X 10.11

Posted on Jan 21, 2022 9:51 AM

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Question marked as Apple recommended

Try restarting the computer and/or please call AppleCare. AppleCare contact Information

Posted on Jan 21, 2022 9:52 AM

7 replies

Jan 31, 2022 1:11 PM in response to Sadiemorgan

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


My fingerprint ID doesn't work. I put in my fingerprint and it works ONE time and then after that I always have to input my password. The fingerprint ID won'w work.

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